Beaver Industrial Supply Returns, Exchanges & Warranties

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Returns & Exchanges

We accept returns and exchanges up to 30 days in unopened, new and unused condition in the original packaging for a fee. Exceptions apply.

Please note, NO REFUNDS will be given on any new, used or damaged item if it is not returned in the original packaging, no matter what condition the packaging is in. If the item qualified for free shipping, you will be charged the original cost to ship and are responsible to ship the product back with the shipping carrier of your choice.

We must receive the item undamaged, so we recommend you package it accordingly and purchase insurance for higher-priced items to ensure you receive the full refund minus any incurred fees as applicable. We reserve the right to refuse the return of accessories.

Because items are your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The return shipping is at the cost of the customer. At Beaver Industrial Supply’s discretion, delivery charges can be refundable if the goods are defective.

Returns require a return authorization number. Please call customer service at 314-773-5999 or submit a customer service inquiry to start the exchange or return process and receive an authorization number.

Machinery too large for parcel shipment (palletized or crated) is only returnable if there is a material defect that cannot be resolved by replacing components.

Sawtrax panel saws or prders placed with financing will not be accepted for return under any conditions.

Restocking fee

Any return due to a change of mind or wrong product ordered will result in a 25% restocking fee. If a new order is placed that is equal to or greater than the order being returned, the restocking fee will be waived. The customer will also be responsible for the original freight charges as applicable if we offered free shipping. If a freight carrier cannot get ahold of you, we will also attempt to contact you, but if you do not answer or provide accurate contact information, the customer is liable for any re-consignment fees, original freight charges and any additional fees incurred due to indeliverability. 

We do not accept returns on any machines delivered by LTL, unless damaged by the carrier.  Defective machines fall under manufacturer warranty. If the manufacturer cannot resolve the issue with replacement parts, they may replace the whole machine.  This is completely up to the manufacturer. Customers are responsible for a 25% restocking fee and freight charges for any refused shipment.

The only exception is Festool. Festool allows us a full 30 return policy on all power tools, used or unused. This does not apply to accessories or consumables. The customer is however responsible for any original shipping cost and the cost back to us.

Order Cancelation

TO CANCEL AN ORDER, YOU MUST SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE BY CALLING US AT 314-773-5999 AND GET CONFIRMATION OF THE CANCELATION. We do not accept order cancelations by email or online inquiry.

We do the best that we can to accommodate cancelation requests, but our warehouse team processes orders as quickly as possible, and at times, it is not possible to cancel an order after it has been fulfilled or shipped.

Orders placed with financing such as Clicklease or CIT cannot be canceled, so please plan accordingly.

Warranty

Festool

3-2-1 FESTOOL GUARANTEE

Every Festool power tool comes with a full-service plan to give you peace of mind when buying Festool’s high-quality power tools.

3-Year Wear & Tear Warranty
2-Day Turnaround on Standard Repairs
1-Month Return Guarantee
Rest assured your tool will be fully covered for the first three years; be sure to register your tool here. Festool’s 3-year comprehensive warranty includes wear and tear damages. 

Don’t worry about having access to the spare parts that you may need as tools get upgraded or discontinued. All spare parts will be available for at least ten years; If not, you will receive a new tool free of charge.

FESTOOL WARRANTY TERMS & CONDITIONS

JPW INDUSTRIES: JET, POWERMATIC, WILTON, BAILEIGH & EDWARDS

f JPW machinery is refused by the customer, the customer resumes the responsibility in the restocking and freight fees. If a customer purchases the wrong machine for his or her application, the customer resumes the responsibility in the restocking and freight fees.

JET TOOLS R.E.D. ASSURANCE

Select mills and lathes come with a 30-point inspection in the USA prior to shipment.

Reliability: U.S. Customer Service & Industry-leading Warranties
Expertise: U.S. Tech Support & Authorized Service Centers in all 50 States
Dependability: Extensive Online Resources & 40,000+ Unique Parts in Stock

If a JET tool needs service or repair, one of the 750 Authorized Service Centers located in all 50 states can assist you. In most cases, Authorized Service Centers can perform a warranty repair, assist in obtaining replacement parts, perform routine maintenance, and perform a major repair on your JET Tool. For the name and location of an Authorized Service Center in your area call 1 (800) 274-6848.

FEIN 3-YEAR WARRANTY

FEIN power tools are subject to tough real-life tests before entering the market. You and a multitude of users in various sectors worldwide benefit from our state-of-the-art tools. We aren't just proud of that, but we're certain that our products will deliver reliable and smooth results for many years to come too. That's why we're making it even clearer why you can work more easily and successfully with FEIN by extending our warranty with the 3-year FEIN PLUS warranty.

Obtaining the 3 year FEIN PLUS guarantee is extremely easy:

+Register your new FEIN power tool online within 6 weeks of purchase.
+You immediately receive a guarantee certificate that allows you to enjoy the 3 year FEIN PLUS guarantee. Or feel free to contact your FEIN dealer.
+You can get complete information about the scope of the 3 year FEIN PLUS guarantee here.

Every FEIN power tool is carefully checked, tested and subject to stringent FEIN quality assurance controls. FEIN, therefore, provides a warranty that goes beyond the statutory warranty (one year for first purchasers/users, calculated from the date of purchase). It provides a three year manufacturer's warranty against faulty workmanship and defective materials for registered power tools, subject to the conditions below.

FEIN WARRANTY TERMS & CONDITIONS

MIRKA LIMITED WARRANTY

Fill out a warranty form
> Submit your BIS sales order confirmation or invoice sent via email
> Expect to receive a response back from Mirka within 24 hours
> A label will be sent to the customer for the warranty repair by Mirka
> Mirka will receive and inspect the tool. There is a 2-3-week lead time from the time the defective tool has been received by Mirka to return the tool back to you